aajili Privacy Policy – How Your Personal Data Is Handled

When you register for an account on aajili, we collect the personal details you submit through the registration form, including your full name, date of birth, email address, mobile number, and preferred payment method. This information is required to create and verify your account, process deposits and withdrawals in Philippine pesos, and ensure that only eligible players aged 21 and above can access the platform. We may also collect copies of government-issued identification documents during the account verification process, which is a standard requirement under Philippine gaming regulations. Any additional information you voluntarily provide — such as when contacting our support team or updating your account profile — is also stored and associated with your account record. You are responsible for ensuring that all information you submit is accurate and up to date, as incorrect details may delay withdrawals or cause issues with identity verification.

When you access and use the aajili platform — whether on a mobile device or desktop browser — we automatically collect certain technical and behavioural data to help us operate and improve the service. This includes your IP address, device type, operating system, browser version, session duration, pages visited, games played, and transaction history. We use this data to detect unusual account activity, prevent fraud, and ensure that the platform performs reliably across different devices and network conditions common in the Philippines. Automatically collected data is also used to understand how players navigate the platform so we can improve the user experience over time. This data is not used to build individual marketing profiles or sold to third-party advertisers.

All deposit and withdrawal transactions on aajili are processed through third-party payment providers such as GCash, Maya, and InstaPay-connected banks. We receive confirmation data from these providers — including transaction reference numbers, amounts, timestamps, and payment method identifiers — which we store as part of your account transaction history. We do not store full bank account numbers, card numbers, or e-wallet PINs on our servers; sensitive payment credentials are handled directly by the payment provider under their own security standards. Transaction records are retained for the period required by applicable Philippine regulations and may be reviewed in the event of a dispute, withdrawal query, or compliance audit. For a full overview of how withdrawals are processed, please visit the Withdrawal page.

aajili does not sell, rent, or trade your personal information to third parties for marketing or commercial purposes. We may share your data with trusted service providers who assist us in operating the platform — including payment processors, identity verification services, and game software providers — but only to the extent necessary for them to perform their specific function. All third-party partners we work with are required to handle your data in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond the service they provide to us. We may also disclose your information to regulatory authorities or law enforcement agencies where required by Philippine law or in response to a valid legal request. In the event that aajili undergoes a business restructuring or ownership change, your data may be transferred as part of that process, and you will be notified in advance where required.

We apply industry-standard technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Data transmitted between your device and the aajili platform is encrypted using secure protocols, and access to stored personal data is restricted to authorised personnel who require it to perform their job functions. We conduct regular internal reviews of our data handling practices to identify and address potential vulnerabilities. While we take every reasonable precaution to protect your information, no online platform can guarantee absolute security — which is why we also encourage players to use strong, unique passwords and to log out of their accounts when using shared devices. If you believe your account has been compromised, please contact our support team immediately so we can take appropriate action.

As a registered player on aajili, you have the right to request access to the personal data we hold about you, to ask us to correct any inaccurate information, and to request deletion of your data where it is no longer required for the purposes for which it was collected. You may also object to certain types of data processing or request that we restrict how your data is used in specific circumstances. To exercise any of these rights, you can contact our support team through the details provided on this page, and we will respond within a reasonable timeframe. Please note that some data — particularly transaction records and identity verification documents — may need to be retained for a minimum period as required by Philippine regulatory obligations, even if you request deletion. For more information about your rights and how to exercise them, our FAQ page contains additional guidance.

aajili may send you account-related communications by email or SMS, including transaction confirmations, security alerts, and notifications about changes to our platform or policies — these are considered essential service communications and cannot be opted out of while your account remains active. Where you have given your consent, we may also send you promotional messages about new games, bonus offers, and platform updates. You can update your marketing communication preferences at any time through your account settings, and opting out of promotional messages will not affect your ability to use the platform or receive essential account notifications. We do not send unsolicited bulk marketing messages to players who have not opted in, and we do not share your contact details with third-party marketers. If you receive a communication that appears to be from aajili but seems suspicious, do not click any links and contact our support team to verify its authenticity.