At aajili, we believe that gaming should always be an enjoyable and controlled activity. This page outlines the tools, guidelines, and support resources available to help you play within your means. If you ever feel that gaming is affecting your daily life, finances, or relationships, we encourage you to use the options below or reach out for help. Our FAQ page also has quick answers to common questions about account controls.
aajili provides practical account controls so you can set boundaries that match your lifestyle and budget — all accessible directly from your account settings.
You can set daily, weekly, or monthly deposit limits on your aajili account to ensure you never spend more than you intend to. Once a limit is set, it takes effect immediately and cannot be increased without a mandatory cooling-off period. This gives you a reliable financial boundary that stays in place even during moments of impulse. Lowering your limit, on the other hand, takes effect right away. We strongly encourage all players to set a deposit limit when they first register.
Losing track of time is one of the most common ways gaming sessions extend beyond what was originally planned. aajili allows you to set session duration reminders so you receive a notification when you have been playing for a set amount of time. These reminders are a gentle prompt to pause, reassess, and decide whether to continue or log out. Taking regular breaks is one of the simplest and most effective responsible gaming habits. You can adjust your reminder interval at any time through your account settings.
If you feel that you need a longer break from gaming, our self-exclusion option allows you to temporarily or permanently close your account. During a self-exclusion period, you will not be able to log in, deposit, or place any bets on the platform. We take self-exclusion requests seriously and process them promptly — typically within 24 hours of your request being received. If you choose a temporary exclusion, you can set a period ranging from one week to several months. Permanent exclusion is also available for players who decide they no longer wish to use the platform.
Reality checks are periodic on-screen notifications that display how long you have been playing and how much you have wagered during your current session. These prompts are designed to keep you grounded and aware of your activity without interrupting your experience unnecessarily. You can configure how frequently reality checks appear — from every 15 minutes to every hour — depending on what works best for you. Many players find that simply seeing their session summary is enough to encourage a more mindful approach to gaming. Reality checks are available to all registered players at no additional cost.
In addition to deposit limits, you can set a maximum loss threshold for any given day, week, or month. Once your net losses reach the limit you have defined, your account will automatically prevent further wagering until the limit period resets. This is particularly useful for players who want to enjoy gaming entertainment without the risk of significant financial loss in a single session. Loss limits work alongside deposit limits to give you a comprehensive financial safety net. You can review and adjust your loss limit settings at any time from your account dashboard.
A cooling-off period is a short-term break option for players who want to step away from gaming for a few days without committing to a full self-exclusion. During a cooling-off period, your account remains open but you cannot deposit or place bets. This option is ideal if you feel you need a brief pause to reassess your gaming habits without permanently closing your account. Cooling-off periods can be set for 24 hours, 48 hours, or up to 7 days. Once activated, the cooling-off period cannot be cancelled early, ensuring the break is meaningful.
Problem gambling can affect anyone, regardless of experience or income level. Knowing the warning signs early makes it easier to seek help before the situation becomes more serious.
Problem gambling is not always easy to identify, especially in its early stages, because the behaviour can look similar to ordinary recreational gaming. However, there are several consistent warning signs that suggest gaming may have moved beyond entertainment and into harmful territory. If you find yourself spending more money on gaming than you originally planned — and doing so regularly — this is one of the clearest early indicators that your relationship with gaming may need attention. Similarly, if you feel a strong urge to chase losses by placing additional bets after a losing session, this pattern is a recognised sign of problem gambling behaviour that should not be ignored.
Emotional and psychological signs are equally important to watch for. Feeling anxious, irritable, or restless when you are not able to play, or using gaming as a way to escape stress, loneliness, or difficult emotions, are both indicators that gaming may be filling a role it was not designed for. Neglecting responsibilities at work, school, or home in order to spend more time gaming — or lying to family members about how much time or money you are spending — are serious signs that professional support may be beneficial. Financial warning signs include borrowing money to fund gaming, selling personal belongings, or finding that gaming expenses are competing with essential household costs like rent, food, or utilities.
If you recognise any of these signs in yourself or someone you care about, the most important step is to acknowledge the concern and seek support without delay. aajili encourages all players to use the self-assessment tools and support resources listed on this page, and to contact our support team if you need help activating account controls. You can also visit our FAQ page for guidance on how to use the responsible gaming features available on the platform. Remember that seeking help is a sign of strength, not weakness, and that support is available across the Philippines for anyone who needs it.
Free and confidential support is available for Filipino players and their families. You do not need to be in crisis to reach out — early conversations make a real difference.
The Philippines has a growing network of mental health and problem gambling support services that are accessible to anyone who needs them, regardless of their situation or the severity of their concern. The National Center for Mental Health (NCMH) operates a 24-hour crisis hotline that provides confidential support for a wide range of mental health concerns, including gambling-related distress. The Philippine Amusement and Gaming Corporation (PAGCOR) also maintains responsible gaming programmes and can direct players to appropriate support services. These resources are available at no cost and are staffed by trained professionals who understand the specific challenges faced by Filipino players.
If you are not ready to speak with someone directly, there are also online self-assessment tools and community support groups available that allow you to explore your concerns at your own pace. Many players find it helpful to start by completing a brief self-assessment questionnaire, which can provide a clearer picture of whether their gaming habits fall within a healthy range. Family members and loved ones of people affected by problem gambling can also access support — it is important to remember that problem gambling affects entire households, not just the individual player. aajili encourages anyone with concerns to take the first step, however small, towards getting the support they deserve.
1553 (toll-free, 24/7)
Official PAGCOR support programme
Counselling and crisis support
Peer support group meetings
Quick answers to what Filipino players most often ask about staying safe and in control on aajili.
You can set a deposit limit by logging into your aajili account and navigating to the Responsible Gaming section within your account settings. From there, you can choose a daily, weekly, or monthly limit that reflects your personal budget. Once the limit is saved, it takes effect immediately and any attempt to deposit beyond that amount will be declined until the limit period resets. If you wish to increase your limit, a mandatory waiting period applies to give you time to reconsider. Decreasing your limit, however, takes effect straight away with no delay.
If you chose a temporary self-exclusion, your account can be reopened once the exclusion period you selected has fully elapsed. You will need to contact our support team to request reactivation, and there is a mandatory reflection period before access is restored to ensure the decision is considered carefully. If you selected a permanent self-exclusion, your account cannot be reopened under any circumstances — this option is designed for players who have made a firm decision to stop gaming entirely. We take all self-exclusion requests seriously and will not attempt to market to you or encourage you to return during any exclusion period.
No — aajili is strictly for players aged 21 and above, in line with Philippine gaming regulations. During the registration process, all players are required to confirm their age, and accounts may be subject to identity verification to confirm eligibility. If we identify that an account has been registered by someone under the legal age, the account will be closed immediately and any deposits will be returned. We take our age verification obligations seriously and encourage parents and guardians to use device-level parental controls to prevent underage access to gaming platforms.
If you are concerned about a family member's gaming habits, the most important first step is to approach the conversation with empathy and without judgment, as people with gambling problems often feel significant shame and are more likely to seek help when they feel supported rather than criticised. You can contact organisations such as Gamblers Anonymous Philippines or In Touch Community Services for guidance on how to have this conversation effectively. If the person is a registered aajili player and you have their consent, you can also contact our support team to discuss account restriction options. Taking care of your own wellbeing during this time is equally important — support is available for family members as well as for the individual affected.
Our support team is here to help you activate any responsible gaming tool on your account. You can also visit our FAQ for quick answers, or head back to the homepage to explore the platform.